Shipping Policy
Processing & Dispatch Times
- We aim to process all orders within 1-2 business days (excluding Sundays).
- Once your order has been processed, it will be shipped via Royal Mail First or Second Class.
- During busy periods such as Ramadan & Eid, processing may take slightly longer, but we’ll always work hard to get your order out as quickly as possible.
Delivery Options & Estimated Times
📍 UK Orders:
- Royal Mail First Class: Estimated 1-2 working days
- Royal Mail Second Class: Estimated 2-3 working days
🚨 Please Note: Shipping times may vary due to external factors such as Royal Mail delays, bank holidays, or peak seasons.
Shipping Costs
- We offer flat-rate shipping based on order weight, which is automatically calculated at checkout.
- Our goal is to keep shipping affordable while ensuring safe delivery of your items.
Tracking & Proof of Shipping
- Our standard shipping service does not include tracking.
- However, a certificate of posting can be provided upon request, confirming your order has been dispatched.
- If you require a tracked shipping option, please contact us before placing your order.
Missing, Delayed, or Lost Orders
- If your order hasn’t arrived within the estimated timeframe, we recommend waiting at least 10 business days before contacting us, as Royal Mail may experience occasional delays.
- If your parcel is significantly delayed or lost, please reach out to us, and we will assist in resolving the issue. However, please note that once your order has been handed over to Royal Mail, we are not responsible for any delivery issues beyond our control.